Document 01
Privacy Policy
Venik Steam · Wisconsin Dells, Wisconsin
Venik Steam respects your privacy. This policy explains the information we collect when you request or manage a mobile sauna booking and how we use it.
Information we collect
We may collect information you provide in connection with a booking, including:
- Your name, phone number, and email address;
- Your booking details, including the requested rental date and time;
- Information about your guest group; and
- Your selected or requested add-ons.
How we use your information
We use this information to process and manage your booking, communicate with you, coordinate rental details, and provide service-related SMS messages. These messages may include booking confirmations, payment links, reminders, and scheduling updates.
SMS communications
You may withdraw your SMS consent at any time by replying STOP. Opting out of SMS does not cancel an existing booking or alter other applicable booking obligations.
Sharing and sale of information
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We do not share mobile information, SMS consent, or opt-in data with third parties or affiliates for marketing or promotional purposes. Information may be provided only to service providers that help us operate bookings, payments, or messaging, or when disclosure is required by law.
Data care
We take reasonable steps to protect booking information and retain it only as reasonably necessary to provide our services, maintain business records, and meet legal obligations.
Questions or help
For help with SMS messages, reply HELP. You may also contact Venik Steam through the same booking channel you used to request service.
Document 02
Terms & Conditions
Venik Steam · Wisconsin Dells, Wisconsin
These Terms & Conditions apply to mobile sauna rental services provided by Venik Steam in Wisconsin Dells, Wisconsin. By submitting a booking request and proceeding with payment, you agree to these terms.
Booking confirmation and deposit
A booking request is not confirmed automatically. After the owner reviews and approves the request, Venik Steam will send a Stripe payment link for a $100 deposit. The booking is confirmed after the required deposit is paid.
Remaining rental balance
The remaining rental balance is due on the rental day before the sauna is delivered or the rental period begins. Payment instructions may be provided by secure payment link.
Add-ons
Add-ons are charged only after they are actually used:
Tea Ritual is counted after your session: the $6 charge applies only to servings actually used, never automatically when you book.
Cancellations and changes
Cancellations and rescheduling follow our Cancellation & Rescheduling Policy below. Contact Venik Steam as soon as possible if your plans change.
SMS Terms
If you choose to receive SMS messages, Venik Steam may send booking confirmations, payment links for the $100 deposit, remaining rental balance, and add-ons, and reminders related to your booking. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
Service provider
Rental services are provided by Venik Steam, Wisconsin Dells, Wisconsin.
Document 03
Mobile Sauna Rental Agreement
Venik Steam · Wisconsin Dells, Wisconsin
This Rental Agreement is between the mobile sauna rental company (“Owner”) and the person making the reservation (“Renter”).
Delivery only. The sauna trailer is delivered, positioned, and picked up exclusively by Owner using Owner’s truck and towing equipment. Customer pickup, towing, or relocation of the sauna trailer by Renter is not offered.
Rental Options
- Hosted sauna session — Owner delivers the sauna, sets it up, and heats it. Renter relaxes.
- 24-hour rental — Owner delivers the sauna; Renter heats it with Renter’s own firewood. Owner picks the sauna up the following day.
The rental begins and ends at the dates and times shown in the confirmed reservation.
Delivery Address & Fee
A full delivery address is required with every booking request. After the request is received, Owner confirms whether delivery to that address is included or carries an additional delivery fee. The rental prices shown on the booking page do not automatically include a delivery fee.
Access & Placement
Renter must ensure that Owner’s truck and trailer can safely reach the placement area at the agreed delivery and pickup times, and that the placement area is reasonably level, stable, and accessible, with sufficient clearance from structures, vehicles, vegetation, and other hazards.
Owner positions the sauna trailer. Once positioned, the trailer may not be moved to another location without Owner’s permission. Renter may not hitch, tow, or otherwise relocate the trailer.
Wood-Burning Stove & Fire Safety
The sauna contains a wood-burning heater. Renter agrees to follow all operating and fire-safety instructions provided by Owner.
Only appropriate untreated firewood may be burned. Gasoline, lighter fluid, chemicals, trash, treated or painted wood, and other accelerants or inappropriate fuels are prohibited.
For 24-hour rentals, Renter is responsible for providing appropriate untreated firewood. Owner will provide the required firewood size and specifications before the rental. Renter agrees to use only firewood that meets those requirements.
The stove and active fire must never be left unattended. Children must be supervised by a responsible adult around the stove and sauna.
Renter may not modify, disconnect, remove or tamper with the stove, chimney, electrical system, trailer equipment or safety equipment.
Use of the Sauna
Renter is responsible for communicating the sauna operating and safety rules to all guests. Each adult participant must accept the applicable Sauna Use Waiver before using the sauna, and a parent or legal guardian must complete the applicable acknowledgment for a minor participant.
Damage / Loss
Renter is responsible for damage to or loss of the sauna trailer, its equipment and accessories caused during the rental period by misuse, unauthorized modification or movement, failure to follow instructions, or actions of Renter or Renter’s guests, except for ordinary wear and tear.
Renter agrees to promptly notify Owner of any accident, damage, theft, fire or other significant incident involving the sauna.
Charges for damage will be based on reasonable documented repair or replacement costs. Renter remains responsible for these costs to the extent permitted by applicable law.
Pickup
Owner picks up the sauna trailer at the agreed time. Before pickup, Renter must remove all personal belongings and excessive trash and ensure access for Owner’s truck and trailer.
Acknowledgment
By signing, Renter confirms that Renter has read and understands this Agreement and agrees to comply with the stated delivery, fire-safety, use, and pickup requirements.
Renter Name: ______________________________
Signature: ______________________________
Date: ______________________________
Document 04
Cancellation & Rescheduling Policy
Venik Steam · Wisconsin Dells, Wisconsin
A $100 deposit is required to confirm a reservation and is applied toward the total rental price.
7 or more days before the reservation
Cancel for a refund of amounts paid, including the deposit, or reschedule once at no additional charge.
3–6 days before the reservation
The $100 reservation deposit is non-refundable. Any additional rental amount already paid will be refunded. The reservation may instead be rescheduled once, subject to availability.
Less than 72 hours before the reservation
Payments already made are non-refundable. We will make reasonable efforts to offer one rescheduling option when circumstances allow, subject to availability.
Weather and Unsafe Conditions
Safety comes first. If we determine that severe weather, dangerous road conditions, unsafe placement conditions or another safety issue prevents the sauna from being safely delivered or operated, the reservation may be rescheduled without a rescheduling fee or refunded for services we cannot provide.
Light rain, normal cold weather or ordinary seasonal weather does not automatically qualify for a cancellation refund when the sauna can be safely operated.
Cancellation by Us
If we cannot provide the reserved sauna because of equipment failure or another issue within our control, the customer may choose a full refund of amounts paid for the unavailable service or reschedule to an available date.
Late Arrival / No-Show
The reserved time is held specifically for the customer. Late arrival does not automatically extend the rental period. A no-show does not qualify for a refund.
Document 05
Sauna Use — Assumption of Risk & Liability Waiver
Venik Steam · Wisconsin Dells, Wisconsin
IMPORTANT — PLEASE READ BEFORE SIGNING
Sauna use involves exposure to high temperatures and other inherent risks. These may include overheating, dehydration, dizziness, fainting, falls, burns and other injury.
I voluntarily choose to participate in sauna use and understand these inherent risks.
I agree to use the sauna responsibly, follow posted and provided safety instructions, leave the sauna immediately if I feel dizzy, faint, nauseated, unusually weak or otherwise unwell, and seek appropriate medical assistance when necessary.
I understand that alcohol or impairing substances may increase the risks associated with sauna use, and I agree not to use the sauna when impaired.
I understand that certain health conditions, pregnancy and some medications may affect a person’s ability to safely tolerate heat. Anyone uncertain whether sauna use is appropriate for them should obtain individualized advice from a qualified healthcare professional before participating.
I accept responsibility for risks inherent in my voluntary participation that are known or reasonably foreseeable from sauna heat and ordinary sauna use.
Release Concerning Negligence
To the extent permitted by Wisconsin law, I understand that this agreement is intended to release the sauna operator from claims for ordinary negligence relating to the inherent and disclosed risks of sauna participation. This provision is not intended to release claims that cannot legally be waived, including intentional or reckless misconduct.
I confirm that I have had an opportunity to read this document, ask questions about it, and discuss any provision before signing.
Participant Name: ______________________________
Signature: ______________________________
Date: ______________________________
Parent/Legal Guardian Name and Signature for a minor participant, if applicable: ______________________________
Please keep a copy of these terms for your records.